Collabera Singapore | Digital Engineering and Talent Orchestration

Service Desk Agent

2 Years 4 Years Experience : in Singapore
  • Post Date: November 16, 2022
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Job Description

Job Description:

Role:

  • Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
  • Handling Trouble Tickets in the form of Chat/Service Requests/Emails
  • Working towards meeting the defined SLAs for all metrics
  • Maximize customer satisfaction through effective solutions delivery
  • To maintain a high degree of customer service for all support queries and adhere to all service management¬† principles
  • To take ownership of user problems and be proactive when dealing with user issues

Required Skill Sets:

  • Troubleshooting experience

Min Experience in years: 2 years

Max Experience in years: 2-4 years

Recruiters Name (Full Name): Viral Christian

Recruiters contact number: 69901057

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