Job Description
Job Description:
Role:
- Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Working towards meeting the defined SLAs for all metrics
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
Required Skill Sets:
- Troubleshooting experience
Min Experience in years: 2 years
Max Experience in years: 2-4 years
Recruiters Name (Full Name): Viral Christian
Recruiters contact number: 69901057