• Provide functional and technical expertise on Efira.
– Requests management (users and others IT teams)
– Operations management
– Application monitoring
– Incident Management
– Problemes Management
• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service.
• Candidates should have one+ years experience in support activity.
• Candidates should have ITL certification.
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex…) is an advantage
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution (E.g OMI, ITRS Geneos)